Refund Policy

We always aim to ensure that all orders are processed accurately and delivered in perfect condition. However, if an error occurs or you are not fully satisfied with your purchase, we are here to help and will work to resolve the issue as quickly as possible.

Returns & Eligibility

You may return any unopened and unused products provided they are in their original packaging and sealed condition. Returned items must be securely packaged to avoid damage during transit.

We offer a full refund or exchange on sealed products returned within 14 working days of purchase, in line with UK consumer regulations.

Non-Returnable Items

Please note that the following items are non-refundable and non-returnable:

Fragrance oils supplied in clear or crystal bottles;
Products that have been opened, unsealed, or used;
Promotional, reduced, or discounted items;
Gift cards or digital products (if applicable).

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We can only process a refund, replacement, or exchange once clear photographic or video evidence of the damage has been provided prior to return.

Refund Processing

Once we receive and inspect the returned item, approved refunds will be processed using the original payment method. Please allow up to 14 days for the refund to be completed after approval.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or sent in error.

How to Request a Return, Refund, or Replacement

To arrange a return, refund, or exchange, please contact our Customer Care Team:

📞 Phone: 07000000000
📧 Email: info@londonlayaly.co.uk

Please include the following details in your request:

Full Name
Email Address
Order Number
Reason for return
Preferred resolution (refund, exchange, or replacement)

Return Address

Please send returned items to the address provided by our customer service team after your return request has been approved.